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There were no issues left undone
done on time and all well
Good communication, excellent care of my care and very well presented on completion.
Sorted everything out and provided a nice courtesy car.
Friendly helpful staff. ability to answer questions
good job done
As yet I have not found any problems
Task completed and work fully explained. Looked after when waiting to be seen by service representative.
Called in after warning light (EMC) illuminated. As I was due to travel to Heathrow in the coming days I was concerned at not being able to use the car. Dick Lovett responded really quickly and within 24 hours had fixed the issue. Boom!
Katrina Eveson (Service Advisor) a real asset to Dick Lovett - a really up beat personally who works in favour of the customer
Bit pricey for what is done. Biggest gripe is that following the service I emailed the rep I had dealt with to ask why front pads needed replacing in 7000 and rear in 16000 even though both showed equal wear. I have received no reply to date.
Helpful friendly staff and good feedback information on vehicle status
Great personal experience
The fault on the vehicle was not rectified fully and vehicle broke down less than a week after being repaired. This implies that the underlying fault was missed, though i accept it may not have been fully revealed at the time the car was checked.
Superb service with our vehicle being picked up from home and driven by a member of the service team ;Katrina for faults x 2 for our new vehicle
It fully met my expectations
Service arranged quickly but no offer was made re a loan car for the day. Also kept waiting at drop off and pick up, only slight but irritating.
My car has always been returned clean and running well
Efficient informed me of work needed as service progressed fairly priced nice relaxed atmosphere on collection of my vehicle which was clean and tidy
You did what you had to do
The time and day I book is always adhere to
I was informed of the issues on my car and they were resolved very quickly
As per question 1. Cannot fault the experience.
Only let down by the service book not being filled in requiring me to have to post it - a very minor point.
Warranty work. Was told by service rep they would contact me through the day to keep me updated. No contact till I had to call at 4.45 to see if car was ready still being worked on so I had keep loan car overnight becuase of my evening arrangements.
Dealt promptly with identifying the problem in spite of me just popping in late on a Friday afternoon.
Facilities are comfortable and the staff are well trained
Car passed MOT test
serviced car while I waited and was introduced to the new model x3, another sure fire winner
Problem less dealings, pleasant environment and fast turnover
Prompt service and good advice
All went well. Effectively supported throughout.
All was as should be!
My questions answered, work efficiently carried out and price for MOT and climate control service seemed reasonable.
No hassle very welcoming done on time.
The real-time issue was explained and I was given the opportunity to have the vehicle checked. Drinks and snack were available and served by a very attentive lady. Car was washed.
I was expecting a call when car was ready, I called as I was hanging around waiting for it and was told it was! Arrived to collect it and reception got my contact wrong and the collection took around 30-40 minutes!
I have never used Dick Lovett Bath before.I will not be anywhere else.....
Every thing was carried out as requested and I was kept informed throughout
As above. Detailed summary of work completed.
Very good service but I wish that they had a courtesy car system as I live nine miles away!
Neither issue reported has been rectified
Smiley staff and good coffee. They finished the service early and communicated well.
Organised staff who kept me up to date with info
Booking in for the service was trouble free and was completed on the day of my choice
good greeting by reception, comfy seats and coffee, and Thomas Sigee in service was excellent
Overall good, however one of the service indicators wasn't cancelled after the system was reprogrammed, necessitating a return visit to have it reset. Email service report had incorrect tyre sizes listed: correct in final documentation however.
Service completed as required in a timely manner
Problems always dealt with.
Adviser was good and clearly explained everything.
Not completely as I did give my mobile number to call and they telephoned my husband.
Overall very pleased with efficiency and quality of service
A 2 hour service took over 2 hours 45 minutes without explanation and the customer seating area is freezing cold, particularly when showroom cars are being moved around. Also the warning on two rear tyres gave the wrong tyre size.
Despite the booking process going wrong and the car being booked into bristol instead of bath, the bath team still managed to squeeze my car in for a service.
The experience was let down by having to change booked dates because spare parts didnt arrive on time! Irritating and not at all understandable.
Great customer service even with an ancient car going for a free product recall. Lyndsey was very helpful.
I was extremely happy with the customer service. Friendly and helpful.
Car was superficially cleaned on the outside, but the inside was not hoovered, straw was still present all over the boot when returned.
The person I dealt with really seemed to understand the problem with my car and how it could be resolved
All done as requested - including a nice loan car that I was able to retain as my car took longer.
Service ok, reservation on car itself due to repeated issue with engine oil level increasing.
One or two issues still to be resolved they will hopefully be taken care of in the very near future.
Let's just say things did not go well
As per my first answer
I called and made a booking for a service which was seamless enough, however, when I arrived on the day of my service they had no record of my booking also that they could not carry out the service without first seeing previous paperwork / history
Easy to bookFriendly ServiceGood facilities at location
Ben Wilcox was excellent
I had no issues
My difficult communication hrs were respected and the team operated around my schedule!
The staff helped me every step of the way and kept me updated all the way through
Couldn't be happier. The car we targeted from the outset is just as we hoped it would be and from test drive to purchase we were looked after,almost like family:they seemed to really care that all was going well.
The salesman took time to make sure I was aware of possible vehicles within the dealer group which I could test drive/buy second hand. He was positive about arranging test drives When we arranged to take the test drive he made sure the car was there!
The salesman, Damon, regularly kept me up to date on my order progress. He was also very helpful when I had a few issues on delivery.
We were proactively looked after
All staff, especially Sam, were helpful and friendly at all times
Very attentive, personalised, responsive and efficient.
Justin Campbell and Oliver were really good in finding me my ideal car with the right specifications and right price.
Because I cannot fault the service given
An enjoyable experience all around.
The salesman I dealt with kept me informed of the progress of my car and was very easy and straightforward to deal with.
Justin was extremely friendly and helpful with a very positive attitude. He always had time for my questions and had a lot of knowledge about the car, helping me to make the right decisions.
They were very informative throughout and I did not feel pressured into making a purchase.