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ABOUT US, DICK LOVETT BATH

Find out more about what we do and meet our team.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I came in as a 'drop-in'. All help was given to get my car repaired as quickly as possible and what I call

Service

When I got the car home, after collecting it on Sat 24 Aug, I noticed a lot of staining on the black gloss trim around the windows. It didn't wipe off and looked like acid staining which was very hard to remove, even with T Cut. Nothing on the paint.

Service

Everything went as planned

Service

I resent paying for a full bottle of screen wash when I doubt that more than 100ml was used; I top up the screen wash every week and it had been dry for most of the week before the service so my wife would have hardly used any screen wash.

Service

Everything went ok both pick up ,delivery and service

Service

The issues with my vehicle were addressed in an efficient and prompt manner. The member of staff dealing with me was very helpful.

Service

Difficult getting thru on phoe Not informed further work necessary during service Had to wait all day for what was supposed to be waiting appointment

Service

Your service people always seem very efficient obliging, knowledgable and helpful. Your sales process is not as good.

Service

Car was ready to pick up but no-one let me know even after I called about it

Service

Everyone at Dick Lovett is friendly and take the time to explain things.

Service

First class service as always

Service

because the service reception is very good and the coffee goodbecause

Service

Everything was as expected with good communication and an earlier return of my vehicle than forecast

Service

Dick Lovett come to the rescue again!! The 'Superman' of the car world saves the day and proved a quality replacement vehicle.

Service

Our car came in for the recall and left the garage and broke down! The technicians failed to check the cr before it left the garage. I also rang on the morning to ask for the door seal to be fixed however this wasn't done. I'm also used to with previ

Service

All works carried out communicated in full on colletion of vehicle.

Service

Trying to being forward my new appointment date. Asked to be emailed due to work, and was phoned back. Having returned that call but when closed I still am no closer to rearranging. I phoned yesterday and was told I would be phoned back. Nothing.

Service

Good service when it happens. It lead times for bookings far too long.

Service

Communication via phone not really up to the standard I would expect from a premium brand. At one point I was told I would be rang back and had to re call the following day. My partner suggested this would happen due to a prior experience.

Service

Kat was brilliant as always

Service

Friendly staff. Work completed on time. No issues

Service

On this occasion the car was only in for its MOT, though a newly announced Recall was carried out at the same time. Everything went smoothly, and the staff were pleasant and efficient to deal with.

Service

I booked a service with a loan car as I had business to be done. I received emails confirming the loan booking. When I arrived I was told there were no loan cars and I would have to wait.

Service

Car picked up and returned with N/C charge

Service

Great service but there was no verbal debrief on the Health Check outcome. The printed report stated that service was due xxxmiles/date failed to make clear that miles related to miles to go, not odometer reading. This was confusing.

Service

Prompt service Clean car

Service

Service, air conditioning refill and MOT were carried out as arranged, but the finish time was later than I had hoped, and the service reminder was not reset in my vehicle.

Service

They lost me arriving so had to wait longer than expected I had to go back up to the desk to get them to process my arrival again

Service

Now problems or mis leafing information very happy

Service

Problems with door to workshop that day. Not able to fix issue with seat belt warning light which has been outstanding for 6 months Noticed on way home that service overdue message still showing. Promised a call re date to come in. So far no call

Service

Booked 1st service on my M140i 5 weeks in advance as that was the first available courtesy car - so on arrival a little surprised to hear they didn't have one for me and could I wait!! Asked if I wanted a wash/vac then didn't bother doing it!!

Service

Problem not solved

Service

The service advisor, Katrina Eveson, was (and always is) extremely helpful, well informed, very knowledgeable, and

Service

I did not have any problems and was dealt with courageously and informatively by the service contact.

Service

Car was serviced and ready

Service

When I booked my car in for it's MOT I specifically asked if the iDrive system could be looked at as it kept switching off. I said that I would be able to leave the car for an all day appointment and work from the dealership. I was told that was OK

Service

Very direct/rude. Tried to upsell me on a gas and oil service, even though I asked for that not to be included in what was quoted

Service

I can't fault your staff they were excellent. However, I am only giving 4 stars because I was sold the benefits of a service plan over the phone before my visit, only for this to be withdrawn by BMW without me being informed.

Service

I ordered a locking nut and a week later I have still not been informed if it has arrived or not.

Service

Staff very helpful and informative

Service

You didn't check the tyre pressures even though you gave me a new tyre, did a service and an MOT. Tyre pressure bleeper went off when I got to the outskirts of Bath and I had to return to the garage to get it sorted out. Not impressed.

Service

I had to wait 6 weeks to get the fault looked at and then I had to take the car back within one week as the fault reappeared. I have now sold the car as I have not had one year without problems in the ten I owned it

Service

Slow / communication not great - not up to usual standards

Service

You kept me informed on what was happening.

Service

Work completed as requested and to high standard

Service

The service department was excellent in sorting out the breakdown problem.

Service

They didn't wash and vacuum the car and had grease on my steering wheel when returned.

Service

Car went in for a levels check and car was done on time , and washed / vac which was good . Staff very friendly over all a good first experience

Service

everything i asked for to be done was done

Service

Because the car was booked in for a safety recall, a 2 hour waiting appointment. Dropped at 7.50am. Went to do shopping locally, phone call at 9.15am to say car would be further 1.5 hours. Returned 9.40am to find car where left, untouched.

Service

I had a service in 2018 which involved a warranty fix for a driver side window. The door card panel was removed and since then has been subject to coming off when closing the door. It has been in for rectification many times and is still not fixed.

Service

Everything they promised was fulfilled

Service

Checking in and collection were a bit slow

Service

Problem was solved but could tell that the workshop was very busy due to timescales

Service

Excellent overall service

Service

Nothing of note to report. Car was picked up and delivered back on time

Service

Because the experience was completely painless and hassle-free. The fact that the car always looks superb on receipt is testimony to all the staff working in the service team.

Service

Great customer service and technical skill

Service

Always happy to help and explain the bill

Service

Service was great but because I turned up early and didn't check in I then waited 30mins before I realized that something was correct. Would have been nice if someone reminded me that I should still check in to reception when they opened.

Service

Faultless service just overpriced

Service

Very pleased

Service

I am taken care of from the moment I enter the dealership with complete faith in the service I will receive

Service

Great customer service - friendly and efficient

Service

Car had to be kept overnight because the diagnosis was too late in the day although it was brought in at 9.15 am. Also had to wait too long when picking the car up the next day. See below.

Service

I was satisfied but I enquired for some extras to be add on like a set of speakers and a wireless charger, they couldn't give me the price for the labour will be charging me to add it on and the lady assured that she will email me but never did.

Service

We always find your staff easy to deal with.

Service

Length of time between ordering and delivery. Otherwise completely satisfied.

Sales

Very pleased

Sales

The whole experience was good but I particularly enjoyed collection day. I was overwhelmed by Sam Hadfield and felt that he had gone above and beyond to make the day feel special.

Sales

I am completely satisfied

Sales

smooth from viewing until sales

Sales

Smart premises. Quality knowledgeable staff. We felt valued as customers

Sales

Everything happened as we were advised

Sales

Good service