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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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BMW Service Advisor Job Vacancy

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BMW Paint Sprayer

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BMW Sales Executive Job Vacancy

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Impress with the new BMW Shadow Edition

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BMW i Memphis Design with a special edition.

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Supporting the BMW Car Club

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Wellsway becomes part of the Dick Lovett Family

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Another Cycling Triumph

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Top Class Prom Transport

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The Annual Hope and Homes for Children Golf Day

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Wellsway BMW M Power Day

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Front Row Partners for Bath in Fashion

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Wellsway Product of the Quarter

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Sunday March 13th - Wellsway supports the Bath Half

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Claim your Free Winter Health Check

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2016 Accessories Offer of the Quarter!

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Dick Lovett

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above All is on its way to being sorted but it should have been easier

Service

Service & M OT completed in good time

Service

As above and satisfied that the work was done in the time. Also a lift home was much appreciated.

Service

I should add that in terms of customer service (see below) I would prefer not to use this garage. You have the wrong business model and have been seduced by modern marketing ideas. i would prefer something much more straightforward and down to earth.

Service

Overall very good. Unfortunately you didn’t have my tyre in stock so it took some time to order one in. One the tyre arrived in you then ordered in the wrong wheel so what should have been 2-3 days with my car in your garage took 7 days...

Service

Told would take 2 hours for the service and valet. Checked car in @ 10am, told it would now be ready at 1pm. It was ready at 1.30pm. Went to collect at 2.45pm but received at 3.30pm as blocked in so had to move other cars and also not valeted.

Service

The complementary clean and vacuum wasn't the best. The boot wasn't vacuumed at all, and the internal trim was not properly vacuumed / cleaned. Customer service was good. Service report was good.

Service

Helpful service from Katrina Eveson in a somewhat complicated visit.

Service

Although still awaiting your service representative to contact me via Email with availablilty dates so that J9 RHD can return to Dick Lovett Bath, and have a new offside door surround seal duly fixed, as the part should have now have been ordered.

Service

Polite, efficient, friendly and helpful.

Service

Work took longer than planned.

Service

I was challenged unnecessarily by the SA that my car didn't need the oil / brake fluid work done until July'18 - I had previously explained to the person booking the service that i was concerned the oil wasn't in good condition due the water pump fa

Service

The staff are helpful, courteous and thorough

Service

Everything was done very well - we just find everything very expensive.

Service

Explained in box 1

Service

I booked a timed appointment to have summer wheels/tyres fitted.The appointment time was booked for 10.15 & the car was not available until 13.45 which I considered to be too long. The service representative was helpful.

Service

Brake fluid change undertaken in reasonable time

Service

Service and professionalism wad excellent. Only issue on the day was how late it was before the car was as ready. The issues were explained and apologies received and this is accepted. Hence 4 stars.

Service

Great service from Lindsey

Service

All work completed as said

Service

work done on time

Service

Prompt and polite service

Service

Issues needing attention clearly cited.

Service

Good communication throughout the process.

Service

All the service was done well & in a timely way. However I had to return as the service warning on the dashboard had not been reset.

Service

Very Good service, long queue to book via phone though!Only strange thing which I didn’t understand, Although it was said no courtesy car available, a chap collected my car and left a ‘courtesy’ car that we weren’t offered until the day after?

Service

Timely updates on service issues and caring, courteous staff.

Service

see answer 1

Service

Nothing was left undone, car was even valeted which was very nice.

Service

Breakdown of communication between reception and service desk.

Service

Back car seats were left dirty with dry oil marks, no one came back to my email.

Service

Easy to book, efficient service.

Service

It was an easy and straight forward experience.

Service

All the staff were clearly motivated and enthusiastic about delivering a really positive customer experience. Whilst I was waiting, I couldn't help but notice how consistently well this was repeated with every new customer that arrived at reception.

Service

Cannot praise my service advisor which was Katrina Eveson highly enough,didn’t have to wait long at all to be seen & such a friendly helpful person was Katrina,by far the best service advisor I’ve had dealings with.

Service

You did what the service called for.

Service

I was looked after well.

Service

The car was serviced and given a valet. This included a check of the exhaust valve due to an inherent defect. The car was delivered early on the scheduled day, but was not available until the next day. Otherwise a top mark would have been given.

Service

Job done car cleaned and ready to go BMW mission statement achieved

Service

Fitted me in for fitting of winter tyres at short notice before (forecast) snow later that week

Service

Courteous, accurate, prompt service. Very good on site facilities while waiting for the service to be completed

Service

no reason to be dissatisfied. Car was ready when expected.

Service

the replacement of the clutch was satisfactory and I was given clear information at every stage of the process

Service

The car was cleaned to the highest standard

Service

Katrina picked up and dropped my car off at home, returned fully valeted and left on my drive as requested.

Service

Very well managed advisor and kept in touch throughout the day

Service

I requested the car back by 1pm and my request was met. Plus the car was clean which was a bonus

Service

excellent experience.

Service

Lack of feedback on problem and resolutionTracking equipment at garage still out of order after 3 weeks and car had to be taken to Bristol

Service

Attentive service

Service

This visit was not actually a service. I had been sent the spare key for the car that i have had from Bath which would not work so an arrangement was made to have the car back and to reprogramme the key.

Service

There were no issues left undone

Service

Friendly helpful staff. ability to answer questions

Service

done on time and all well

Service

Good communication, excellent care of my care and very well presented on completion.

Service

Sorted everything out and provided a nice courtesy car.

Service

As yet I have not found any problems

Service

Task completed and work fully explained. Looked after when waiting to be seen by service representative.

Service

good job done

Service

Called in after warning light (EMC) illuminated. As I was due to travel to Heathrow in the coming days I was concerned at not being able to use the car. Dick Lovett responded really quickly and within 24 hours had fixed the issue. Boom!

Service

Katrina Eveson (Service Advisor) a real asset to Dick Lovett - a really up beat personally who works in favour of the customer

Service

Bit pricey for what is done. Biggest gripe is that following the service I emailed the rep I had dealt with to ask why front pads needed replacing in 7000 and rear in 16000 even though both showed equal wear. I have received no reply to date.

Service

Helpful friendly staff and good feedback information on vehicle status

Service

The fault on the vehicle was not rectified fully and vehicle broke down less than a week after being repaired. This implies that the underlying fault was missed, though i accept it may not have been fully revealed at the time the car was checked.

Service

Great personal experience

Service

Superb service with our vehicle being picked up from home and driven by a member of the service team ;Katrina for faults x 2 for our new vehicle

Service

It fully met my expectations

Service

Service arranged quickly but no offer was made re a loan car for the day. Also kept waiting at drop off and pick up, only slight but irritating.

Service

My car has always been returned clean and running well

Service

The sales staff and support given were excellent.

Sales

No problems and helpful sales person

Sales

Helpful salesman, Ben Wilcox. A shortage of cars available

Sales

great vehicle,service from Mike was excellent and always made me feel welcome.

Sales

Very good inspite of a couple of waits for salespeople

Sales

Couldn't fault the staff

Sales

Every person I dealt with was professional, polite and made the experience a pleasure

Sales

Your salesman Alex did excellent, very professional job by helping us to find the right car and then building best offering.

Sales

Straight through process - although I’m finding the Idrive process less than intuitive

Sales

Effortless

Sales

Gareth at Dick Lovett in Bath was extremely helpful and offered a first class service. He made it very easy for me to choose BMW as the brand for my new car.His colleague Greg dealt with the finance and again was a pleasure to deal with.

Sales

Right from the start I have been given outstanding service with the purchase of the vehicle, the finance and then when I went to take delivery of my vehicle they made sure I knew every inch of the car till I was satisfied to leave.

Sales

Friendly professional and efficient.

Sales

Because of the service, i was given by Sam the sales executive he really went through everything with me and put me at ease with the whole thing

Sales

Ben Wilcox was excellent

Sales

I had no issues

Sales

All OK.